Support

A person reads every message. Write to team@clipugc.com from the email on your ClipUGC account so we can find it. Add a video id or a screenshot when something went wrong with a render, and the name of the app you connected from (Claude, ChatGPT, Cursor, the CLI, the mobile app) when the connection is the problem.

Common answers

• A clip or video failed: the credits it charged are refunded to your balance automatically. Try once more; if it fails again, send us the id.
• Credits and balance: every cost is shown before you spend. Your balance and history are on the dashboard. https://clipugc.com/dashboard
• Connecting from Claude, ChatGPT, Cursor or the terminal: setup lines and the tool list are on the MCP page. https://clipugc.com/mcp
• Disconnect an app: Dashboard, API Keys, Connected apps. Revoking a key or a connection takes effect at once.
• Delete your account: in the mobile app open Account and choose Delete account, or email us from the account address and we delete it, its videos and its connections within a few days.
• What we store and for how long: Privacy Policy · Terms of Service

Company

ClipUGC is made by Measify. https://clipugc.com